Pricing
Build your quote. No sales call required.
Three numbers, one licence tier, a couple of checkboxes. That's the whole form. Prices are AUD per month excluding GST, month-to-month, with no onboarding fee and no annual lock-in.
Always included: the Otterly Minimum Standard
These aren't add-ons and there's no checkbox. Every Otterly customer gets them, full stop. You'll see them in your quote so the value is visible, but you can't take them off the table. (That's the point.)
- Mailbox backup + advanced anti-phishing & spam · $15/user/mo Independent cloud backup of your email and Microsoft 365 data, plus enterprise-grade email security that screens for phishing, spoofing and mail from risky locations.
- Device management + unlimited remote helpdesk · $59/device/mo Unlimited remote helpdesk for every computer, plus monitoring and patching that flags small problems before they become downtime. Unlimited covers troubleshooting: project jobs like reformats and rebuilds, and any on-site visit, are billed separately at our standard rate.
- 24/7 advanced security (EDR) · $30/device/mo Endpoint detection and response on every device, with a security operations centre watching around the clock, every day of the year.
- Server management · $199/server/mo Every server watched, patched and managed around the clock, with problems caught before they take the office down.
- Server cloud backup · $150/server/mo Cloud backup for every server, with 500GB of storage included.
Your monthly quote
All prices AUD, excl. GST. Month-to-month. Cancel any month.
Items marked always included are the Otterly Minimum Standard. They're bundled into every quote and can't be removed.
Moving from Google Workspace or another provider? Migration is a one-time project, quoted per case. Request a migration quote. Need new PCs or laptops? Hardware procurement is quoted per order via contact.
Make it official. Talk to usYour quote comes with you. No re-typing.
Server pricing varies by machine: physical servers and virtual cloud servers are each confirmed per server in your proposal.
When we come to you
Most things we fix remotely, fast. When you need us at your desk it's $189/hr and we tell you before we come.
First hour minimum
Then 15-minute blocks. No rounding games.
No travel fee in the river system
We're already in the neighbourhood.
$99 travel outside it
One flat fee when the visit is beyond our patch.
After hours 1.5×
Sundays and public holidays 2×.
Project work (migrations, office moves, new systems) is the same $189/hr. One number, no decoder ring.
Our river system: Fortitude Valley, Brisbane CBD, Newstead, Teneriffe, Bowen Hills, Spring Hill, New Farm and Herston.
Pricing quick answers
How much does managed IT support cost in Brisbane?
Otterly.cloud pricing is public and per unit: Microsoft 365 from $18 to $65 per user, $59 per computer for device management with unlimited remote helpdesk, plus $30 per computer for 24/7 EDR security, $199 per server for management and $150 per server for cloud backup with 500GB included. Server pricing varies by machine: physical servers and virtual cloud servers are each confirmed per server in your proposal. All prices are monthly, exclude GST, and there is no onboarding fee.
What does unlimited remote helpdesk cover?
Troubleshooting, with no ticket-counting meter: if something on a managed computer is broken, slow or confusing, we fix it remotely as often as you need. It doesn't include project labour — reformats, rebuilds, new device setups and similar jobs are scoped and quoted separately at our standard $189/hr, and we tell you before the clock starts.
What do on-site visits cost?
Most things we fix remotely as part of your plan. When a visit is needed it's $189/hr with a one-hour minimum, then 15-minute blocks, and we tell you before we come. There's no travel fee inside our river system (Fortitude Valley, Brisbane CBD, Newstead, Teneriffe, Bowen Hills, Spring Hill, New Farm and Herston); outside it a flat $99 travel fee applies. After-hours work is 1.5× the rate, Sundays and public holidays 2×. Project work is billed at the same hourly rate.
Do Otterly.cloud plans have lock-in contracts?
No. Every plan is month-to-month with no annual contract, no exit fees and no onboarding fee. You can add services, remove optional add-ons or leave entirely at the end of any month, which means we have to keep earning your business every single month.
What is included automatically in every quote?
Every quote includes the Otterly Minimum Standard: mailbox backup and advanced anti-phishing for every user, device management with unlimited remote helpdesk plus 24/7 EDR security for every computer, and management plus cloud backup (500GB included) for every server. These appear as visible line items and cannot be removed from any plan.
What does the included Microsoft 365 support cover?
Day-to-day support is part of every per-user price: mail and mailbox issues, shared mailboxes and distribution lists, password resets, onboarding and offboarding, Office app troubleshooting, deleted file and email recovery, spam and phishing investigation, and quick how-do-I questions. Project work such as migrations is quoted separately.
Like what the calculator says?
Send us your numbers and we'll turn them into a real proposal. Same prices, zero pressure, month-to-month from day one.